F.A.Q.

Below some common questions and answers.

Getting Started

HOW DO I GET THE PerSONALISATION TO YOU?
  • Paypal notes, this comes up on checkout.
  • Use the contact form on the contact page.
  • Email mark@blindeyedesign.co.uk
  • Don’t worry I will chase you up via email if you forget.
CAN I REQUEST A CUSTOM ORDER?

Yes, just use our contact form, We’re up for most things, from creating custom SVG files to design for print and web.

WHO ARE BLIND EYE DESIGN?

Blind Eye Design are based in Horbury, Wakefield, West Yorkshire. We make Personalised gifts, based around the Pop and TV culture that we like. We also do some design for print and web.

Shipping

How will my ORDER ship?

All orders are proceesed within 1-2 days, mostly within 1 day.

  • Cards are sent out 1st class Royal Mail.
  • Badges are sent out 2nd Class Royal Mail. 
CAN I GET MY ORDER SOONER?

All orders are proceesed within 1-2 days

  • Cards are sent out 1st class Royal Mail.
  • Badges are sent out 2nd Class Royal Mail.

Drop us a message if something is really urgent and we will try our best to get it to you faster.

DO you ship internationally?

We are in the process of setting up International postage, in the meantime you could try our eBay store or Etsy Store, we use eBay’s Global shipping program (which is expensive) and Etsy is set up for EU postage.

 

Payment

IS YOUR WEBSITE SECURE?

The website was created in WordPress and the store uses Woocommerce, the checkout and security is all taken care of with the latest SSL powered by Woocommerce.

WHAT PAYMENT TYPES DO YOU TAKE?

The store is powered by Woocommerce, a shopping platform for WordPress. It is extremely safe and offers all major payment methods including Paypal (for ultimate peace of mind).

Returns

FAULTY, LOST AND QUALITY ISSUES?

FAULTY ITEMS

We will simply send out a replacement straight away.

T-Shirts and mugs may need sending back (postage paid) so we can look for any production issues.

LOST ITEMS

  • Cards and Badges, We will send out replacements ASAP 1st Class.
  • Tees and Mugs are usually sent out tracked, We will look into it, no need to worry.

I’M NOT HAPPY WITH THE QUALITY!

At Blind Eye we are always striving to provide the best customer experience, we are always looking to better our products, get them to you quickly and generally keep everyone happy, but if you are really unhappy with anything just drop us a line and we’ll sort it out.

 

BLIND EYE DESIGN | PERSONALised cards | Badges | Stickers | TEes | MUGS

You got your own ideas, we’re always up for custom orders @BlindEyeDesign